Lux lighting solemnly promised to all agents and all dealers:
All the products will be sent to all agents and all dealers in good condition according to the design of product package. When the products are out of operation or confirmed broken after testing, we offer after-sale service (include technical support, accessory replacement).
We offer the following service (not include the disclaimer situation):
1. Offer free warranty service during the period of warranty.
2. Offer accessory free or return to LUX factory repair free during warranty term.
3. Offer free technical service.
4. Offer free regular tracking service during the period of warranty.
1. Warranty terms:
A. Customer need to offer valid documents including the PI, the valid test report from third party, the damaged products or the photos of broken products, video or other information, to prove the quality of products is poor or product is broken. Then LUX will replace the accessoryfor you with same quality and value for free, and send to you with next order
B. Beyond the warranty period, LUX can repair for you, but you need to paymaintenance costs.
C. If the products damaged badly, no accessory or other factors beyond the warranty period, LUX will no longer offer warranty service.
D. The repaired products has the same warranty period which is from the purchase day.
E. The implementation of warranty terms of products should be reach on the basis of honesty, fairness, justice and mutual benefit of both sides.
2. Disclaimer warranty situation
During the period of the warranty, The Warranty is not valid in the following cases:
A. Due to Improper installation and operation or use not in the regulated working ambient.
B. Due to use with incompatible device or operate with incorrect or irregular voltage supply
C. The damage is made by human.
D. Normal wear and aging of products or parts.
E. Due to the disaster such as floods, fires, winds, earthquakes or lightning.
3. More detail warranty term and rules are based on contract agreed by both side.
All final explanation right of warranty terms is owned by LUX Lighting.
Shenzhen LUX Lighting Co., Ltd.